Terms and Conditions

Vakare ART online store

Effective date 15 September 2026

1 About these Terms

These Terms and Conditions govern purchases made through https://vakare.art and any other distance-sales channel on which these Terms are expressly incorporated. By placing an order, you agree to these Terms. Nothing in these Terms limits any mandatory rights that apply to you under consumer law.

Sections marked EU and EEA consumers apply specifically to consumers habitually resident in the European Union or European Economic Area. Customers elsewhere remain entitled to any mandatory protections that cannot lawfully be excluded in their country or region.

2 Seller information

Legal name: MB JUVELYRIKOS IR DIZAINO STUDIJA

Trading name: Vakare.ART

Legal form: a Lithuanian small partnership

Company registration number: 307154185

Adress: Verkių g. 30B, Vilnius

Email: vakare.art@gmail.com

The Seller is registered in the Register of Legal Entities of the Republic of Lithuania.

3 Eligibility and customers

You must have legal capacity to enter into a contract. If you order on behalf of a business, you confirm that you have authority to bind that business. Consumer-only rights described in these Terms do not apply to business purchases unless mandatory law provides otherwise.

4 Products and product information

Vakare.ART creates contemporary jewellery, including one-of-a-kind, limited-edition, made-to-order and personalised pieces. Product pages state the principal materials, dimensions, available sizes and other essential characteristics. Natural stones, enamel, hand finishing and individually produced surfaces may vary in colour, pattern and texture. These inherent variations are not defects and may make each piece unique.

Images are intended to represent products accurately, but screen settings and photography may affect colour and apparent scale. Measurements and weights may vary slightly because some product are handmade and individually finished. Any material variation that changes the essential characteristics of an order will be agreed with you before production or dispatch.

Jewellery is not intended for children unless the product page expressly says otherwise. Please follow all care, wear and safety information supplied with the product. Stop wearing a piece and contact us if you suspect an allergic reaction or a safety defect.

5 Prices taxes and charges

Prices are shown in the currency displayed at checkout. The checkout will state whether taxes and delivery charges are included or added before you submit the order. For deliveries outside the European Union, the recipient may be responsible for import VAT, customs duties, brokerage charges or other local fees. These charges are not controlled by the Seller unless checkout expressly states that duties are prepaid.

If a price or product description contains an obvious error, we may reject or cancel the affected order and refund all amounts paid. We will not change the price of an order after acceptance except where you request and agree to a change in a custom project.

6 Placing an order and contract formation

The products displayed on the website are an invitation to place an order. Before submitting an order, you can review and correct the information entered. The checkout button will clearly indicate that submitting the order creates an obligation to pay.

After checkout, you will receive an electronic acknowledgement. A binding sales contract is formed when we expressly accept the order or dispatch the product, whichever occurs first. For bespoke or custom work, the contract is formed when you approve the written specification or quotation and pay the required advance payment. We may decline an order before acceptance, for example because a product is unavailable, a payment cannot be authorised, the delivery location is unsupported or the order appears fraudulent.

7 Custom personalised and made to order jewellery

A custom quotation will describe the design, materials, size, price, estimated production time, included revisions and payment schedule. Unless the quotation states otherwise, custom projects require a 70 percent advance payment and the remaining balance before dispatch or collection.

You are responsible for approving names, dates, inscriptions, ring sizes, drawings, stone choices and other personalised details. We will correct any failure to follow the approved specification. Changes requested after approval may alter the price and completion date and require written confirmation.

If you cancel a custom project after work or material procurement has begun, we may retain or charge only the reasonable costs and work already incurred, up to the amount of the advance payment, unless the written quotation provides a more favourable cancellation arrangement. This clause does not limit mandatory rights relating to defective or non-conforming goods.

8 Payment

Available payment methods are shown at checkout. Payment may be processed by independent payment providers under their own terms and privacy notices. You confirm that you are authorised to use the selected payment method. We do not charge a payment-method fee above the actual cost permitted by law. Ownership of the product passes only after full payment, but this does not alter statutory rules on delivery risk.

9 Production delivery and collection

Available destinations, delivery methods, prices and estimated timeframes are shown at checkout or in the relevant quotation. Production time is separate from carrier transit time. Estimated dates are not guaranteed unless we expressly agree to a fixed deadline.

EU and EEA consumers. Unless another delivery time is agreed, goods will be delivered without undue delay and no later than 30 days after the contract is concluded. The Seller remains responsible for loss or damage until you, or a third party designated by you other than the carrier, physically receives the goods. If you independently appoint a carrier that we did not offer, risk may pass when the goods are handed to that carrier, as permitted by applicable law.

Customers outside the EU and EEA. Delivery and risk are governed by the delivery terms shown at checkout and any mandatory law that applies in your place of residence. Delays caused by customs, incomplete addresses or events outside reasonable control may extend estimates, but we will assist with a carrier claim where reasonably possible.

Inspect the parcel promptly. If it appears damaged, photograph the outer packaging and product and contact us as soon as reasonably possible. A delay in notifying us does not remove mandatory consumer rights.

10 EU and EEA right of withdrawal

This section applies to EU and EEA consumers purchasing at a distance. For eligible goods, you may withdraw from the contract without giving a reason within 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods. For multiple goods delivered separately, the period begins when the last item is received.

To withdraw, send a clear statement to vakare.art@gmail.com before the deadline. You may use the model withdrawal form in section 20, but it is not mandatory.

Return the goods without undue delay and no later than 14 days after notifying us. Unless the product is defective, non-conforming or we agree otherwise, you bear the direct return cost. Use suitable protective and insured packaging for valuable jewellery. You remain responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

We will reimburse eligible payments, including the cost of our least expensive standard delivery option, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods. Refunds are made using the original payment method unless expressly agreed otherwise and without a refund fee.

11 Exceptions to the EU and EEA right of withdrawal

The statutory right of withdrawal does not apply to goods made to your specifications or clearly personalised. This may include jewellery made to a unique approved design, engraved with personal content, produced to a non-standard requested measurement or materially altered specifically for you.

A product is not automatically excluded merely because it is one of a kind, limited edition, made after ordering or selected in a standard size. The exception applies only where the legal requirements for custom-made or clearly personalised goods are met. No withdrawal exception limits your rights if a product is defective, unsafe, damaged on delivery or does not conform to the contract.

12 Voluntary returns outside statutory rights

Any voluntary return or exchange policy stated on the website applies in addition to statutory rights and subject to its stated conditions. If no separate policy is published, we do not promise returns beyond mandatory law. Contact us before sending any item so that we can provide the correct return instructions.

13 Incorrect damaged or non conforming products

Contact us promptly with your order number, description of the issue and photographs where useful. Do not arrange a repair with a third party before giving us a reasonable opportunity to assess the product, unless immediate action is necessary to prevent further damage or risk.

EU and EEA consumers. Goods are covered by the mandatory legal guarantee of conformity for at least two years from delivery. Depending on applicable law and the circumstances, you may be entitled to repair or replacement free of charge and, where the legal conditions are met, a proportionate price reduction or termination of the contract and refund. Remedies will be provided within a reasonable time and without significant inconvenience. Any commercial aftercare or guarantee offered by Vakare.ART is additional and does not replace the legal guarantee.

Customers outside the EU and EEA. We will honour all non-excludable rights and remedies under the law applicable to you. To the fullest extent permitted for business customers, any additional contractual warranty is limited to the warranty expressly stated on the product page or quotation.

14 Repairs resizing and aftercare

Repair, resizing, cleaning, polishing and stone-check services are assessed individually. Feasibility and price depend on construction, materials, stones, wear and previous alterations. Any lifetime annual service offered for a custom piece is a commercial aftercare benefit subject to its written description; it does not limit mandatory legal rights and may exclude shipping, replacement materials, accidental damage, misuse and third-party alterations.

15 Product safety and recalls

EU and EEA. We supply only products intended to be safe under applicable product-safety rules. Online product offers and accompanying materials will provide required manufacturer, traceability and safety information. If we identify a safety issue, we may contact customers, issue warnings, arrange corrective action or recall a product. Please follow any safety notice promptly and report suspected product-related accidents or safety defects to us.

16 Intellectual property

Unless otherwise stated, the website, product designs, photographs, drawings, text, graphics, trademarks and other content are owned by or licensed to the Seller and are protected by intellectual-property law. Purchasing a product does not transfer design, copyright, trademark or reproduction rights. You may not copy, manufacture, commercially exploit or publish substantial website content without prior written permission, except where law allows.

Submitting reference material for a custom order confirms that you have the right to use it and that our agreed use will not infringe another person’s rights. We may refuse requests that appear unlawful or infringing.

17 Acceptable website use

You must not misuse the website, interfere with security or operation, introduce malicious code, attempt unauthorised access, scrape content in a way that harms the service, or use the website for unlawful or fraudulent activity. We may restrict access where reasonably necessary to protect customers, the business or the website.

18 Liability

Nothing in these Terms excludes or limits liability where exclusion is prohibited, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, defective-product liability, or mandatory consumer remedies.

Subject to the previous paragraph and to the fullest extent permitted by law, we are not liable for indirect or unforeseeable losses, loss of profit, loss of business or losses caused by customer misuse, ordinary wear, failure to follow care instructions, unauthorised repair or incorrect information supplied for personalisation. For consumers, we remain responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

19 Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, but we will take reasonable steps to reduce the effect, inform you of material delays and perform the contract as soon as reasonably possible. Mandatory rights to cancel for serious delay remain unaffected.

20 Model withdrawal form for EU and EEA consumers

Complete and return this form only if you wish to withdraw from an eligible distance contract.

To: MB JUVELYRIKOS IR DIZAINO STUDIJA, vakare.art@gmail.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

[DESCRIPTION OF GOODS]

Ordered on / received on: [DATE]

Order number: [ORDER NUMBER]

Consumer name: [NAME]

Consumer address: [ADDRESS]

Signature, only if submitted on paper: ____________________

Date: ____________________

21 Complaints and dispute resolution

Please first send a written complaint to vakare.art@gmail.com, stating your requested remedy and attaching relevant evidence. We will examine a consumer complaint free of charge and provide a reasoned written response within 14 calendar days of receipt, as required under Lithuanian law.

If a Lithuanian consumer dispute is not resolved, you may apply to the State Consumer Rights Protection Authority, A. Goštauto g. 12, LT-01108 Vilnius, Lithuania, https://vvtat.lrv.lt, or submit a request through the Consumer Rights Information System at https://www.vtis.lt. The former EU Online Dispute Resolution platform was discontinued in 2025 and is therefore not listed as a dispute channel.

Cross-border EU and EEA consumers may also seek assistance from the European Consumer Centre in their country. These options do not prevent either party from bringing proceedings before a competent court.

22 Governing law and courts

These Terms and each contract are governed by the law of the Republic of Lithuania. If you are a consumer, this choice does not deprive you of mandatory protections provided by the law of the country in which you habitually reside where those protections apply. Consumers may bring claims in any court competent under mandatory jurisdiction rules. Business customers agree, to the extent permitted by law, that the courts of Lithuania have exclusive jurisdiction.

23 Personal data

Personal data is processed as described in the Vakare.ART Privacy Policy. That policy explains the purposes and legal bases of processing, recipients, retention, international transfers and your data-protection rights. Payment, delivery and platform providers may process data under their own notices.

24 Changes to these Terms

We may update these Terms prospectively, for example to reflect legal, operational or website changes. The version in force when an order is accepted normally governs that order unless a change is required by mandatory law or you expressly agree otherwise. The effective date appears at the beginning of the document.

25 Severability and entire agreement

If a provision is found invalid or unenforceable, the remaining provisions continue in effect and the affected provision applies only to the extent lawful. These Terms, the applicable product page, order confirmation and any accepted custom quotation form the agreement. If they conflict, the accepted custom quotation controls for the specific custom project, followed by the order confirmation, product page and these Terms, without limiting mandatory rights.

Vakare.ART Terms and Conditions |

15 September 2026