Jewelry Care & Warranty

Vakare.ART jewelry is created using precious metals, natural gemstones, enamel and carefully finished surfaces. Each piece is made to be worn and enjoyed, but thoughtful care will help preserve its character and condition for years to come.

Jewelry Care

To protect your jewelry:

• Store each piece separately in its original box or a soft pouch to prevent scratching and tangling.

• Remove jewelry before sleeping, exercising, swimming, showering or doing household and manual work.

• Avoid direct contact with perfumes, cosmetics, hairspray, cleaning products, chlorine, salt water and other chemicals.

• Put your jewelry on after applying cosmetics and remove it before using skincare products.

• Avoid impacts, pressure, bending and sudden temperature changes.

• Do not attempt to adjust, reshape, polish or repair the jewelry yourself.

• Have stone settings, clasps and other moving or delicate elements inspected regularly.

Precious metals naturally develop signs of wear over time. Scratches, surface changes and the gradual development of patina are a normal part of wearing jewelry and are not considered manufacturing defects.

Silver

Sterling silver naturally oxidises and may darken when exposed to air, moisture, cosmetics or chemicals. This is a natural characteristic of silver.

Clean silver gently with a soft jewelry polishing cloth. Do not use abrasive products, toothpaste or household cleaning agents. Oxidised, enamelled or intentionally textured pieces should not be polished without professional advice, as this may alter the original finish.

Gold

Gold jewelry may develop fine scratches and changes in surface finish through regular wear. Clean it gently using lukewarm water, mild soap and a very soft brush, unless the piece contains stones or materials requiring specialist care.

White gold finishes and plated surfaces may gradually wear and may require professional renewal.

Gemstones and Enamel

Gemstones vary in hardness, structure and sensitivity. Some stones may be affected by heat, chemicals, water, ultrasonic cleaning or sudden temperature changes.

Enamel can chip or crack if dropped, bent or struck against a hard surface. Do not use ultrasonic or steam cleaners on enamelled jewelry unless specifically advised by Vakare.ART.

For pieces containing pearls, opals, turquoise, porous stones or other delicate materials, please contact us before cleaning.

EU Legal Guarantee

If you are purchasing as a consumer within the European Union, your jewelry is covered by a minimum two-year legal guarantee of conformity from the date you receive it, subject to the applicable national consumer-protection legislation.

The legal guarantee applies where a product:

• is defective;

• does not correspond to its description, agreed design or stated qualities;

• is not suitable for its intended purpose; or

• otherwise fails to meet the requirements agreed at the time of purchase.

Where a lack of conformity is covered by the legal guarantee, you may be entitled to have the piece repaired or replaced free of charge. If repair or replacement is impossible, disproportionate, not completed within a reasonable time or causes significant inconvenience, you may be entitled to an appropriate price reduction or termination of the contract and a refund, subject to the conditions established by applicable law.

Repairs and replacements covered by the legal guarantee will be carried out without charge, including the necessary materials, labour and legally required delivery or return costs.

Nothing in this Jewelry Care & Warranty policy limits, replaces or excludes any mandatory rights available to consumers under EU or national law. Where national legislation provides stronger protection, that protection will apply.

What the Legal Guarantee Does Not Cover

The legal guarantee does not apply to damage or changes resulting solely from:

• normal wear and tear;

• scratches, dents, patina or gradual changes in surface finish caused by wear;

• accidental damage, impact, crushing, bending or improper storage;

• exposure to chemicals, cosmetics, chlorine, salt water, excessive heat or unsuitable cleaning methods;

• failure to follow the care instructions provided with the jewelry;

• natural variations or inclusions in gemstones and handmade surfaces that were disclosed or visible at the time of purchase;

• loss of the jewelry or any detachable component;

• repairs, resizing or alterations carried out by an unauthorised third party; or

• changes specifically requested and accepted by the customer as part of a custom design.

These exclusions do not apply where the damage results from an original manufacturing, material or conformity defect covered by mandatory consumer law.

Custom-Made Jewelry: Annual Care Service

Every custom-made Vakare.ART piece includes one complimentary care service per year for the lifetime of the piece.

The annual service includes:

• a professional condition inspection;

• checking gemstone settings, clasps and other structural elements;

• professional cleaning appropriate for the materials;

• light polishing or surface refresh where suitable; and

• recommendations for any maintenance or repairs that may be required.

The annual service is a voluntary aftercare benefit offered by Vakare.ART. It is separate from, and does not restrict, the statutory legal guarantee.

The complimentary service does not include:

• repairs caused by accidental damage or improper use;

• resizing or structural alterations;

• replacement of lost or damaged gemstones, chains, clasps or other components;

• restoration of severely damaged surfaces;

• replating, extensive refinishing or reconstruction; or

• additional precious metals, gemstones or other replacement materials.

If additional work is needed, the piece will be assessed and a quotation will be provided for approval before any paid work begins.

The service applies to the original custom-made piece and its original purchaser. Proof of purchase or another form of order identification may be requested. The customer is responsible for arranging and paying for delivery to and from the Vakare.ART studio unless the service concerns a valid statutory guarantee claim or otherwise required by applicable law. Shipping must be trackable and appropriately insured.

Repairs and Warranty Claims

Before returning jewelry, please contact Vakare.ART and provide:

• your name and order number or other proof of purchase;

• a brief description of the issue;

• clear photographs of the piece and the affected area; and

• the date on which the issue was first noticed.

Please do not send jewelry without prior confirmation. After inspection, we will confirm whether the issue is covered by the legal guarantee, the complimentary annual custom-order service or a paid repair service.

A photograph-based assessment is preliminary. Final eligibility and the appropriate remedy can be confirmed only after the piece has been physically inspected.

Contact

For care advice, annual servicing, repairs or warranty claims, please contact:

Vakare.ART
Email: vakare.art@gmail.com
Studio: Verkių g. 30B, 303-02kab.,Vilnius Studio visits by appointment only.